Service
Customer Service Associate
We're a specialist consultancy with a small, focused team. We're looking for someone to be the first point of contact for our clients — handling enquiries, coordinating internally, and keeping day-to-day communication running smoothly. The role suits someone organised, professional, and comfortable working independently.
Role Description
You'll be the person clients hear from first — clear communication and prompt responses are the baseline.
Day to day, you'll handle inbound enquiries, coordinate internally, and make sure nothing gets missed. The work is straightforward but requires someone who pays attention, communicates clearly, and takes ownership of their responsibilities.
We offer structured onboarding, clear processes, and a stable working environment. We're a small team — your contribution is visible and your development is taken seriously.
Proper Tools from Day One
You'll work with organised systems and clear workflows — not a mess of spreadsheets and ad hoc processes. The infrastructure is in place; you just need to use it well.
Structured Onboarding & Development
We don't throw people in at the deep end. You'll get a proper introduction to how we work, ongoing guidance, and real opportunity to develop your skills over time.
A Stable Role Worth Staying In
Clear responsibilities, consistent work, and a team that functions like one. We hire people who want to be part of something long-term.
Fixed Compensation & Standard Benefits
Competitive fixed salary with standard employment benefits in line with local requirements. No ambiguity about what you'll be paid or what's included.
Position Overview
Contract Type: One-year contract, renewable
Work Hours: Full-time, 9:00–17:00 (your local time)
Work Arrangement: Office-based / Remote
What We Offer
Competitive Salary. Fixed base pay with performance reviews tied to the quality of your work.
Clear Working Environment. Defined processes, consistent workflows, and the tools you need to do your job without unnecessary friction.
Professional Development. Structured onboarding, role-specific training, and ongoing support to help you build skills over time.
Additional Benefits. Paid annual leave, personal days, and performance recognition.
Payment Method
Salary is paid monthly via direct deposit or international bank transfer, in line with standard employment practices and applicable tax regulations.